Understanding the Repair Process

Thank you for choosing Bavarian Body Works!

Here are the general steps we take with every customer and vehicle that comes to us for collision repair service. While we’re doing all the work, you’ll see that there are several other factors, like your insurance company and parts availability, that may impact how quickly we can repair your car or truck. Your on-time delivery date may change as the repairs progress.

We promise to work as quickly as possible, and keep you informed along the way. Please be patient while we ensure complete and safe repairs. We’ll get you back on the road as quickly as possible!

Step 1 – Initial Estimate

We visually inspect your car to determine the extent of the damage. This information is entered into our system, creating the initial repair estimate with approximate cost and timing. Since this is only a visual inspection, we may find additional damage later on that impacts the cost and timing of the repairs.

During this step we also document other damage (scratches, dents, warning lights, etc.) that will not be included in the collision repair process. That’s why we’re videotaping your car!

Step 2 – Insurance Company Approval

If your insurance company is handling the repairs, an adjuster will review the estimate to first determine whether the car is repairable. If the cost is greater than the car value, the insurance company may “total” your car, meaning not repair it and pay you their estimate of the value. If the car is repairable, the adjustor will decide what to repair and the type of parts (manufacturer vs. third party) we can use.

Step 3 – Disassembly and Repair Planning

As we remove the damaged parts from your car, we often find additional damage that was not visible during the initial inspection. If that happens, we have to update your estimate and review with the insurance company through the “supplement process.”

Step 4 – Parts Ordering

The required parts are ordered. Sometimes certain parts must be special-ordered and take longer. We’ll let you know when this happens.

Step 5 – Repairs

Our team repairs your car to exact manufacturer specifications, using manufacturer-approved tools and processes.

Step 6 – Painting

Body panels are primed and painted, using a computer-driven process to match as closely as possible the current paint colors of your car. Paint fades differently around your car, so your car is actually many different colors. We try blend colors as closely as possible to match each part’s location on your car.

Step 7 – Reassembly

Everything is put back together, all systems are checked, and your car is detailed to be sparkling clean. Your car is almost ready to go at this point. All extra parts are handed back to you – just kidding!

Step 8 – Final Inspection – Quality Assurance

Before delivering your car back to you, an inspector reviews all repairs, road tests the car, and certifies that we’re delivering the car in pre-accident condition, only cleaner.

We'll help you navigate through the insurance issues and get your vehicle back on the road quickly

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